Crossbar FAQ'S

How do I change/add a credit card to my child's registration?

Credit/Debit Cards expire or are lost/stolen to update your payment method please follow the steps below.

Steps to change/add a credit card:

1)   Log on

2)   Click on the Dashboard (link in upper left hand corner)

3)   Click on the PLAYERS tab on the left hand side of the page

4)   Click on View Details next to your child’s name

5)   Page down on the Player Info page until you get to “Registration History”

6)   Click on View Details next to the Program to which your child has remaining payments.

7)   Click on the EDIT button next to the card # and add another card.

I am the registering parent. How do I add spouses, step-parents, grandparents to my child(ren)'s registration so that their "FAMILY CALENDAR" has their schedule?

1) Log on (must be the registering parent) 

2) Select Dashboard (upper left corner) C. Select PLAYERS on the left hand side 

3) Select "View Details" next to your player's name 

4) Add the top of this display is a Link "+ ADD PARENT". Click on this link.

5) Add the parent's email address and select ADD PARENT

      1. If the parent already has an account, they will be added immediately.

      2. If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.

6) Parents associated with the child can check to see who has been added by following steps 1 thru 4 at any time.

Why can't I log on?

Please click on the SIGN UP link in the upper left hand corner and create an account.